Support

Currently, Prime Video Direct allows video providers to publish to select marketplaces, including Amazon.com (U.S.), Amazon.co.uk (UK), Amazon.de (Germany & Austria), and Amazon.co.jp (Japan). You can see which marketplaces are enabled for publishing on the Availability tab.

Note: Publishing titles to locations outside of the United States, UK, Germany, or Japan is by invitation only. We will notify you if additional territories become available for your account.

1. In Your Account, click Payment & Banking, and then click Add a Bank Account.
2. Follow the instructions on your screen.

For supported locations, see Electronic payments. If your bank isn't in one of these locations, you must create an account with a bank located in one of the supported countries or regions.

1. In Your Account, click Tax Information, and then click Complete Tax Information.
2. Follow the instructions on your screen.

Some countries or regions might require additional paper documentation. We’ll notify you of any additional requirements.

You can check the status of your tax information submission by returning to the Tax Information page. Tax statuses are explained in the Tax Information FAQs under "What does my tax status mean?"

To make updates to your tax information, on the Tax Information page, click View/Update Tax Information.

In the event that you are unavailable, a secondary administrator provides us a contact and enables someone to act on your behalf.

For more information, see Users & Roles.

To create an account that uses Japanese characters, please sign in to videodirect.amazon.co.jp.

Entry of Japanese characters during account setup on vivideodirect.amazon.com currently isn't supported. You will see the error, “We couldn’t process the text you just entered. Please make sure there are no unintended characters, and try again.”

At this time, we only pay royalties electronically to bank accounts in the supported countries or regions. For supported locations, see Electronic payments.

If your bank isn't in a supported location, we will not be able to pay you and you will not be able to publish content. You must create an account with a bank located in supported locations.