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You should receive a response from Customer Service within one business day.

Earnings report

  • Streaming reports and estimated revenue details usually appear on your dashboard within five days for Buy/Rent titles and 15 days within the close of the month for Included with Prime titles.
  • Your Earnings Report displays Duration Streamed in hours.

Get a snapshot of your estimated royalty in the Earnings section. This report can be exported at the monthly level and displays duration streamed in hours.

  • In Dashboard, under Earnings, select the time period.

Your earnings appear by availability type and marketplace.

You might notice a difference between the streaming minutes shown in the Performance Metrics section of your Dashboard and the streaming hours shown in the Earnings section. After converting minutes to hours or vice versa, differences between these two figures might be caused by the following reasons:

  1. When customers watch your video offline (for example, by downloading it to a Kindle Fire device), that device will not report the streaming activity until it reconnects to the Internet.

    In the Performance Metrics section, this streaming activity will be attributed to the same day the customer streamed your video.

    In the Earnings section, this streaming activity is accounted for in the month in which it is actually reported by the device. This ensures we pay you for all streaming activity, even if the streaming activity is reported after the month in which it occurred has ended.

  2. You might have reached a payment cap under your Digital License Agreement with Amazon. These caps are reflected in the Earnings section of your Dashboard. Please refer to the Digital License Agreement for details.
  3. Streaming minutes are reported in the Performance Metrics section within five business days of the streaming event. However, if the streaming event is at the end of the month (i.e. January 31), the streams might be shown in the following month’s Earnings report.

    Note: We issue payments approximately 90 days after the end of the month in which the revenue event occurred.


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