Support

  • Overview
  • Get started
  • Account
  • Title submission
  • Change titles
  • Asset requirements
  • Dashboard
  • Promote titles
  • Errors and troubleshooting
  • Video tutorials
  • Frequently Asked Questions (FAQs)
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

Invoices

In the Dashboard, information regarding your invoices, which includes earnings and payment information, is available.

Get started

  1. Sign in to your account.
  2. In Tax Information, complete any required tax interviews.

If you are in the EU, please also do the following:

  1. In Billing Preferences, select your billing preferences.
  2. In Invoices, on the Pending tab, review and approve any pending invoices.
  3. In Invoices, on the Confirmed tab, review invoices that have been submitted for payment processing.

View invoices

Invoice view provides invoice and payment information, which includes the following:

  • Details on what will be submitted to your bank account. This includes payment amount, exchange rates, invoice amounts, and tax withholding.
  • Insight into how much you’ve earned, but haven’t yet received payment.
  • Payment issues.

To see a report, go to the My Account page and click Invoices. Find additional reporting details on the Earnings and Payments tabs.

Earnings

  1. On the My Account page, click Invoices.
  2. On the Invoices page, go to the Earnings tab to view amounts paid for previous earning periods of 30 days. Also available is invoice status, accrued earnings submitted for payment, exchange rate, amount of tax withholding, and net earnings.

Payments

  1. On the My Account page, click Invoices.
  2. On the Invoices page, go to the Payments tab to get details like payment status, payment date, payment amount, exchange rate, and your final payment amount after currency conversion.

Use the graph to see monthly payment amounts and to track payment status for a specific currency. To view your earnings in other permissible currencies for your payment method, select the currency type (for example, EUR) from the Payment Currency dropdown list.

Check invoice or payment status

  • To see the status of an invoice, go to the Earnings tab and see the Invoice status column. Next to an invoice, the status will be Paid or Failed.
  • To see the status of a payment, go to the Payments tab, and see the Payment status column. Next to a payment, the status will be Paid or Failed.

Failed payments

Payments commonly fail because of incorrect bank information.

  1. On the Invoices page, click Back to account.
  2. Verify or update your bank information.

After fixing the information, failed payments are reprocessed with new payments during the next payment cycle. If you have more questions, please go to Contact us.

Match payments to invoices

  1. On the My Account page, click Invoices.
  2. On the Invoices page, go to the Earnings tab. In the View payments column, click the View payments link for the invoice. This opens the Payments tab, where payments status appears for an invoice.

Match invoices to payments

  1. On the My Account page, click Invoices.
  2. On the Invoices page, go to the Payments tab. In the View invoices column, click the View Invoices link for the payment. This opens the Earnings tab, where invoices appear that were sent for payment.

Export reports

To export a row to a Comma Separated Values (.csv) file, select the check box for an invoice or payment, and then click Export CSV. To export multiple rows, select multiple check boxes.


An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit