Support

  • Overview
  • Get started
  • Account
  • Title submission
  • Change titles
  • Asset requirements
  • Dashboard
  • Promote titles
  • Errors and troubleshooting
  • Video tutorials
  • Frequently Asked Questions (FAQs)
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

Available locations

Prime Video Direct allows rights holders to submit content for licensing consideration to select marketplaces, including Amazon.com (U.S.), Amazon.co.uk (UK), Amazon.de (Germany & Austria), and Amazon.co.jp (Japan). Access to additional territories is granted on an extremely limited basis. See which marketplaces are enabled for submission on the Availability tab.

Classic marketplaces (US/UK/DE/JP)

Locations listed on the Availability tab are based on the metadata language selected when adding a title. For example, when adding a title, if you select:

  • English metadata language, you will only see U.S. and UK as eligible locations on the Availability tab.
  • German metadata language you will only see Germany as an eligible location on the Availability tab.
  • Japanese metadata language you will only see Japan as an eligible location on the Availability tab.

Europe and UK

If you submit content for licensing consideration in Europe or the UK, you're required to complete a UK Tax Questionnaire and submit billing preferences. The new Tax Questionnaire is available in the Prime Video portal in Your Account settings and determines whether you receive a monthly VAT invoice.

Germany and Japan

To add a new location, you must add a metadata language that corresponds to the location you want to submit content to (i.e. English metadata language for U.S. and UK, German metadata language for Germany, or Japanese metadata language for Japan).

For example, if you only see U.S. or UK on your availability tab, but you want to submit content in Germany or Japan, you will need to create a title entry and/or add German or Japanese metadata language, respectively. You must also provide localized audio or captions file for Germany, or localized audio and burnt-in subtitles for Japan (Note: Japan doesn't support Japanese caption files).

India and Rest of world

To inform us of your interest in gaining access to additional territories, sign in to your Prime Video Direct account and complete the territory request form.

We're unable to respond to each request, but will contact you if there's an opportunity to expand access for your account. Completion of the request form doesn't guarantee expanded access. Prime Video Direct reserves the right to allow or revoke access to additional territories.

More resources


An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit